Winston & Pearl

Terms and Conditions

Terms and Conditions

Welcome to Winston & Pearl Catering! By accessing or using our website and services, you agree to the following terms. Please read carefully before placing an order or booking any of our offerings.

1. Services

Winston & Pearl offers off-site catering for pickup and delivery only. Our specialties include soul food, Tex-Mex, and signature pasta dishes. All catering services are subject to availability and must be pre-ordered in advance.

2. Ordering and Payment

All orders must be placed through our approved ordering methods (website, phone, or designated contact form).
Full payment or a non-refundable deposit is required to confirm all catering orders.
We accept Zelle, Apple Pay, Google Pay, all major credit cards, and Afterpay.
Orders using Afterpay are not eligible for discounts or promotions.

3. Refunds, Cancellations & Credits

All sales are final. No refunds will be issued under any circumstances.
If you need to cancel an order, a credit may be issued if canceled at least 7 days prior to your scheduled pickup or delivery date.
Credits are valid for 90 days and can be applied to future orders.
Cancellations made without proper notice will result in forfeiture of any deposits or payments.
No exchanges will be allowed once your order is confirmed.

4. Order Modifications

Minor changes (upgrades or additions) may be allowed if submitted within a reasonable time before the fulfillment date.
Orders cannot be downgraded once placed (e.g., you cannot reduce a $1,000 order to $500).
Requests for modifications are subject to approval and availability.

5. Food Allergies and Dietary Restrictions

While we take precautions in food preparation, our kitchen uses ingredients including but not limited to nuts, dairy, shellfish, and gluten. Winston & Pearl is not liable for allergic reactions. Customers with dietary restrictions should inform us prior to placing an order.

6. Liability

Winston & Pearl is not responsible for any loss, damage, or injury resulting from the consumption of our food products. Once food is picked up or delivered, customers assume full responsibility for proper storage and handling.

7. Pickup & Delivery

Pickup and delivery times must be adhered to as agreed upon. A delay in pickup may impact food quality and temperature.
Exact pickup addresses are shared only after payment is received.
If no one is available at the time of delivery or pickup, the order may be forfeited without refund.

8. Intellectual Property

All content, images, logos, and branding on this website belong to Winston & Pearl Catering and may not be reproduced without written permission.

9. Updates to Terms

Winston & Pearl reserves the right to update these Terms and Conditions at any time. Any changes will be posted to this page.

If you have any questions about these terms, please contact us directly via email, book@winstonandpearl.com

Return and Refund Policy

Refund & Return Policy

At Winston & Pearl, everything we do is crafted with love and served with soul. Whether it’s a full-course meal, a jar of our signature seasoning, or a digital recipe to elevate your kitchen game, we put our heart into it—and we expect the same level of respect in return. Please read the following policy carefully before placing any order.

Catering Services

All catering orders are final sale. That means once you place an order, we start prepping, planning, and pouring our soul into your food—and that time can’t be refunded.

Cancellations:
We get it—plans change. If you cancel at least 7 days before your scheduled pickup or delivery, you’ll receive a credit good for 90 days.
Cancellations made with less than 7 days’ notice will result in the forfeiture of your payment.
No-Show = No Food, No Refund:
If you miss your pickup or aren’t available for delivery, your order will be forfeited. We do not offer refunds for missed pickups or deliveries.
Modifications:
You’re welcome to upgrade your order if time allows, but once it’s confirmed, downgrades or substitutions are not allowed.

Physical Products (Seasonings, Sauces, etc.)

All product sales are final.

Due to the nature of food products, we do not accept returns or exchanges.
If your item arrives damaged or incorrect, email us within 48 hours of delivery. We may issue a replacement or store credit (at our discretion).
Please include photos of the product and packaging in your email so we can make it right.

Shipping fees are non-refundable, and replacement shipping is the customer’s responsibility unless we made a mistake.

Digital Products (Recipes, eBooks, Meal Plans, etc.)

Once digital products are delivered, there are no refunds or exchanges.

All downloads are final sale.
If you experience a technical issue accessing your file or link, reach out within 48 hours and we’ll help resolve it.
Make sure you enter your email correctly when purchasing—your access depends on it!

Need Help?

If you have any questions about your order, a product, or this policy, email us at:

book@winstonandpearl.com

Terms and Conditions

Return and Refund Policy

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